Privacy Policy
Effective Date: January 2026
At Scrub Lou, your privacy and personal information are very important to us. This Privacy Policy explains how we collect, use, protect, and disclose your information when you use our website, services, or interact with us online or offline. By using our website and services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
When you interact with Scrub Lou, we may collect the following types of information:
Personal Information:
Name, email address, phone number, and home address.
Information you provide when requesting a quote, booking a cleaning service, or contacting us.
Non-Personal Information:
Browser type, operating system, IP address, and website usage data.
Cookies and similar tracking technologies to improve your experience on our website.
How We Use Your Information
We use the information we collect for the following purposes:
To provide and manage our cleaning services.
To process bookings, requests, and service inquiries.
To communicate with you regarding appointments, service updates, promotions, and special offers.
To improve our website, services, and customer experience.
To comply with legal requirements and protect our rights.
How We Protect Your Information
We take your privacy seriously and implement reasonable security measures to protect your personal information. All Scrub Lou staff and third-party service providers are trained to handle your information securely and confidentially.
Sharing Your Information
Scrub Lou does not sell, trade, or rent your personal information to third parties. We may share your information only in the following situations:
With trusted service providers who assist us in delivering our services.
To comply with legal requirements, such as responding to subpoenas or court orders.
To protect the rights, property, or safety of Scrub Lou, our clients, or others.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies help us remember your preferences, analyze website usage, and improve website functionality. You can choose to disable cookies in your browser settings, but some features of our website may not function properly.
Your Rights
You have the right to:
Access, update, or correct your personal information.
Request that we delete your personal information, subject to applicable laws and regulations.
Opt-out of receiving marketing communications from Scrub Lou.
To exercise these rights, please contact us at info@scrublou.com or call 502-305-3625.
Third-Party Links
Our website may contain links to third-party websites. Scrub Lou is not responsible for the privacy practices of these websites. We encourage you to review the privacy policies of any third-party sites you visit.
Children’s Privacy
Scrub Lou does not knowingly collect personal information from children under the age of 13. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.
Changes to This Privacy Policy
Scrub Lou reserves the right to update or modify this Privacy Policy at any time. Changes will be effective immediately upon posting on our website, and the “Effective Date” at the top will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we protect your information.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Scrub Lou
Louisville, KY 40205, USA
Phone: 502-305-3625
Email: info@scrublou.com
Your privacy is our priority, and we are committed to protecting your personal information while providing exceptional residential cleaning services.